Here is a list of common questions/answers
Q. What is a typical day of dog boarding like?
A. Our dog guests rise and shine at 530am. After a morning potty break, they are served breakfast. Once bellies have settled your dog will be let out for another after meal potty break (15-20min.) At approximately 8am is when our day goes into full swing. Your dog is rotated to the play yard every couple of hours for play, potty, staff interaction and fun! Your dog will be out in our yards anywhere between 30-60 minutes. At 5pm we start serving dinner with a short potty break after dinner. One more play session happens at 7pm, with a final potty break at 10pm.
Q. My dog doesn’t play nice with other dogs, is that ok?
A. That is absolutely ok! Your dog will follow the same rotation as stated above, but will go out with a staff member only. We understand that not all dogs care to play with others, and we think that is perfectly ok. We can accommodate this at no additional charge.
Q. My dog received their kennel cough vaccine ( Bordetella), why did tbey still came down with kennel cough?
A. We know how frustrating this seems! Unfortunately , the kennel cough vaccine doesn’t cover all strands of this airborne disease. We try to compare this to the flu vaccines for people. Although you’ve been vaccinated you may still get the flu. We uphold high cleaning standards, however, even the most sterile facilities are subject to kennel cough. If your dog comes down with kennel cough, please let us know so we may make notes and keep records. Please note we do not reimburse your vet bills if you chose to take your dog to the vet for kennel cough.
Q. Why can’t I pick up/drop off on a holiday?
A. Although we still have staff on schedule during the holidays, our lobby doors are closed to the public. It’s a normal day for us, however, we do not answer phones, doors, or emails. Normal front desk duties resume the next business day.
Q. I’m going to be late picking up my pet, can you wait for me?
A. We adhere to strict business hours for continuity of care. We can arrange for after hour pick up, however there is a charge of $25 for every 15 minutes you are late. Most people feel it’s more economical to keep their pets here another night. Our staff works hard on keeping the dog/cats on schedule which is why we’re strict on open/closing times. Thank you for understanding.
Q. I want to pick up my pet earlier than expected, do I still have to pay for the last night?
A. We require a 48 hour cancellation notice on any reservation. If you decide to pick up your pet early, without providing a 48 hour cancellation call, you will be billed for your entire reservation. We operate just like a hotel, and need ample notice to re-book your pets room.