Here is a list of common questions/answers
Q. What is a typical day of dog boarding like?
A. Our dog guests rise and shine at 530am. After a morning potty break, they are served breakfast. Once bellies have settled your dog will be let out for another after meal potty break (15-20min.) At approximately 8am is when our day goes into full swing. Your dog is rotated to the play yard every couple of hours for play, potty, staff interaction and fun! Your dog will be out in our yards anywhere between 30-60 minutes. At 5pm we start serving dinner with a short potty break after dinner. One more play session happens at 7pm, with a final potty break before going to bed for the night.
Q. My dog doesn’t play nice with other dogs, is that ok?
A. That is absolutely ok! Your dog will follow the same rotation as stated above, but will go out with a staff member only. We understand that not all dogs care to play with others, and we think that is perfectly ok. We can accommodate this at no additional charge.
Q. What vaccines do you require? Do you accept Titer Testing?
A. For dogs we require: Rabies, DHPP, Bordetella, Canine Flu, and a Fecal +Giardia screening. Cats require Rabies and FVRCP.
We will accept Titer testing from your Veterinarian for the Distemper/Parvo and Canine Influenza vaccines only. Guests receiving Titers testing in place of normal vaccinations must complete a wellness check with their vet once a year and must have an accompanying letter stating that the pet is healthy and still protected against the illnesses/diseases that the Titers test screened for. We will also accept a letter from your vet waiving vaccines due to an existing medical condition. Please speak with a customer service representative for specific questions on this topic.
Q. My dog received their kennel cough vaccine ( Bordetella), but they still came down with kennel cough?
A. We know how frustrating this seems! Unfortunately , the kennel cough vaccine doesn’t cover all strands of the disease. We try to compare this to the flu vaccines for people. Although you’ve been vaccinated you may still get kennel cough. We uphold high cleaning standards, however, even the most sterile facilities are subject to kennel cough.If your dog comes down with kennel cough or dog flu, please let us know so we may make notes and keep records.
Q. Why can’t I pick up/drop off on a holiday?
A. Although we still have staff on schedule during the holidays, our lobby doors are closed to the public. It’s a normal day for us, however, we do not answer phones, doors, or emails. Normal front desk duties resume the next business day.
Q. I’m going to be late picking up my pet, can you wait for me?
A. We adhere to strict business hours for continuity of care. Our staff works hard on keeping the dog/cats on schedule which is why we’re strict on open/closing times. Thank you for understanding.